Nearune Support

We're happy to help.

Nearune is a private daily question and photo puzzle for two people who live apart. If something isn't working, or you have a question or idea, write to us and we'll reply within a couple of days.

Contact us

Email support@nearune.ai. Please include your room code (shown at the top of the app) and which device you're using, such as an iPhone or iPad, so we can look into it quickly.

Common questions

• I lost my room link. On the Nearune start page, choose the option to email yourself a recovery link, using the same email you registered with.
• "Use my current location" doesn't fill in my city. Allow location access for Nearune when asked (Settings › Nearune › Location), or simply type your city and pick it from the list.
• My partner's weather or local story is missing. Make sure each of you has set a city. Stories refresh through the day and can take a minute to appear.
• I want my data deleted. Open the app and choose "Delete my data", or email us and we'll do it for you.
• Report or block something. Use the report and block options next to your partner's photo, answer or comment.

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